Refund policy
Returns
You can return unused items within 30 days of delivery. Items must be unused, in the same condition you received them, and in their original packaging. Proof of purchase (your order number) is required.
Contact us before sending a return. Email support@himalayantradingco.com or call 1-833-HTC-SALT (1-833-482-7258), Monday to Friday, 9 AM to 5 PM ET, with your order number and the item you'd like to return. Returns sent without approval may not be accepted.
Once approved, ship the item to:
Himalayan Trading Co.
607 Carlisle Dr
Herndon, VA 20170
United States
Return shipping is paid by the customer. We recommend a tracked shipping service, because we can't refund a return that doesn't reach us.
Refunds and store credit
You can choose a refund to your original payment method or store credit. We issue it within 5–7 business days after your return arrives and is inspected, and we'll email you when it's done. Your bank may take a few extra days to show a refund.
A $5 restocking fee applies to every return. Shipping charges for Express or Rush delivery are not refunded.
Damaged items
If an item arrives damaged, email support@himalayantradingco.com within 5 days of delivery with your order number and photos of the item and the packaging. You can choose a replacement or a refund. There is no restocking fee and no return shipping cost for items that arrive damaged.
Exchanges
We offer exchanges. Contact us to set one up. Exchanges follow the same steps as a return: the customer pays return shipping, and the $5 restocking fee applies.
Items that can't be returned or exchanged
- Items bought on sale
- Gift cards
- Any item marked Final Sale on its product page
Questions
Email support@himalayantradingco.com or call 1-833-HTC-SALT (1-833-482-7258), Monday to Friday, 9 AM to 5 PM ET.
Full details: Returns & Refunds