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  • Refund policy

     

    We ran into some major issues as multiple shipments of ours were delayed multiple times due to global shipping delays in the Middle East. Worry not we are finally receiving our big shipments on March 20th. We know you are excited to get your order, all pending orders have been expedited for free and on March 20th we will have all orders out. We know its a lot to ask and we truly appreciate your continued patience and understanding. Worry not we are on top of this.

     

    If you are unable to wait and would like your order canceled or changed, we have temporarily changed out cancellation policy to accommodate for cancellation of delayed shipments. Please email info@himalayantradingco.com for cancellation requests.

     

    We always try to get the orders out as soon as possible, it just gets a bit harder in times like these, as you would understand.

     

    Returns

    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:

    Gift cards

    Downloadable software products

    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)

    Book with obvious signs of use

    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

    Any item not in its original condition, is damaged or missing parts for reasons not due to our error

    Any item that is returned more than 30 days after delivery

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at support@himalayantradingco.com.

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@himalayantradingco.com and send your item to: Himalayan Enterprises LLC, 44642 Guilford Drive , Unit 105, Ashburn VA 20147, United States.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping

    To return your product, you should mail your product to: Himalayan Enterprises LLC, 44642 Guilford Drive , Unit 105, Ashburn VA 20147, United States

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.