Ordering

How do I place an order on Himalayan Trading Co.?

Ordering from Himalayan Trading Co. is simple:

1. Select the item you want to buy
2. Click Add to Cart
3. Click Checkout and complete your shipping and payment details

Once your order is placed, you will receive an order confirmation email.

How do I apply a discount code?

1. Copy your discount code
2. Go to your Cart and click Checkout
3. On the checkout page, look for the Discount code / Coupon box
4. Paste your code and click Apply
5. Complete the rest of your information and payment

If your discount code is not working, you can write it in the “Note to Himalayan Trading Co.” box at checkout or email us at support@himalayantradingco.com and we will help adjust it.

About Himalayan Salt Lamps

What is a Himalayan salt lamp?

Himalayan salt lamps are carved from natural crystal salt rock mined from deep inside the Himalayan mountain region of Pakistan. This salt is roughly 250 million years old.

Each lamp is unique in shape and color and is known for creating a warm, calming glow. Many people use them to create a relaxing atmosphere in bedrooms, living rooms, offices, and wellness spaces.

Some holistic sources also suggest potential benefits such as:

• Supporting a relaxing environment
• Helping create a cozy nighttime atmosphere
• Acting as a natural, warm ambient light alternative to harsh lighting

While many customers report feeling calmer with their lamps, we do not make medical claims.

Do all salt lamps look the same?

No. Every lamp is hand-carved from a natural salt rock, so variations in:

• Shape
• Color (light pink to deep orange)
• Veins and texture

are completely normal. This is part of what makes each lamp one-of-a-kind.

What size Himalayan salt lamp should I buy?

In general:

• Small / Medium lamps are great for desks, nightstands, and small rooms.
• Larger lamps are better for living rooms, open spaces, or when you want a stronger glow.

If in doubt, choosing a slightly larger size usually gives a better visual impact and presence in the room.

What comes with my Himalayan salt lamp?

Unless otherwise stated on the product page, each lamp includes:

• 1 Himalayan salt lamp
• 1 wooden base
• 1 UL-listed cord
• 1 bulb

Always check the specific product description in case there are any variations.

Why Buy From Himalayan Trading Co.?

What makes Himalayan Trading Co. different from other sellers?

There are many companies selling salt lamps, often at very low prices. Here are a few reasons customers choose us:

• Authentic Himalayan salt: Our salt is sourced from reputable mines in Pakistan, using high quality crystal salt from deep within the mines, not cheap surface rock.
• Skilled craftsmanship: We work with experienced artisans who have been in the Himalayan salt trade for generations. We pay close attention to carving, polishing, base design, and overall finish.
• Premium components: We use quality wood bases and carefully selected hardware so your lamp is stable, safe, and long-lasting.
• Certified electrical components: Our cords are UL tested to meet safety standards. Some cords in the market may display markings but are not properly tested. We ensure our components meet strict quality control.
• Customer-first support & warranty: We stand behind our products with a 30-day, no-questions-asked return policy on unused items, and we are serious about making things right if there is a problem.

When you purchase from Himalayan Trading Co., you can be confident you are getting authentic, well-made Himalayan salt products with real support behind them.

Shipping & Delivery

What are your shipping conditions?

We offer free shipping on all products within the United States via USPS, UPS, or FedEx.

Most orders ship within 2–3 business days. Once your order ships, you will receive an email with a tracking number.

Where is my order?

You can track your order using the tracking link sent in your shipping confirmation email. If you need help, you can also check your order status HERE

My package shows “Delivered” but I did not receive it. What should I do?

If the tracking shows Delivered but you do not have the package:

1. Check with family members, neighbors, leasing office, or building management
2. Look around porches, side doors, garages, and usual delivery spots
3. Contact your local post office or carrier with the tracking number

Since the carrier has marked the package as delivered, they are usually the best first point of contact. Depending on the situation and once we review the details, we may be able to re-send the item or offer a store credit.

Email us at support@himalayantradingco.com and we will do our best to help.

What if my item arrives damaged?

If your order arrives broken or damaged, we will take care of it.

Please email us at support@himalayantradingco.com with:

1. Your order number
2. Item name / description
3. Photo(s) of the damaged item and packaging
4. Let us know if you prefer a replacement or refund

Our team will review and resolve it as quickly as possible.

Returns & Refunds

What is your return policy?

You have 30 days from the delivery date to return or exchange your unused item for:

• A full refund, or
• A full store credit

If an item does not arrive or does not match the description, we will refund the full cost of eligible purchases, including original shipping, according to our Refund Policy.

Please read our full Refund Policy.

Safety, Use & Care

Is it safe to leave my Himalayan salt lamp on?

Our lamps use low-wattage bulbs. Many customers leave them on for several hours at a time to enjoy the glow. However, we recommend:

• Always using the cord and bulb as specified on the product
• Keeping the lamp on a stable surface
• Turning it off when you are away for long periods or while sleeping if you prefer extra caution

Always follow general electrical safety practices.

Why is my Himalayan salt lamp “sweating” or leaking water?

Salt naturally attracts moisture from the air. In very humid environments, your lamp may:

• “Sweat” or feel damp
• Leave a small ring of moisture on the surface underneath

To reduce this:

• Keep the lamp on for a few hours each day to keep it warm and dry
• Use a coaster or tray under the lamp
• Avoid placing it in very damp rooms or outdoors

How do I care for and clean my Himalayan salt lamp?

• Do not wash your lamp under running water
• To clean, use a slightly damp cloth, wipe gently, then dry with a soft towel
• Keep it in a dry place away from excessive humidity
• Use only the recommended bulb wattage and a properly fitting cord

Is it safe around children and pets?

Himalayan salt lamps are generally safe when used as intended:

• Place them out of reach of small children and pets
• Make sure the lamp is stable and cannot be easily knocked over
• Do not allow pets, especially dogs, to lick the lamp excessively, as salt intake can be harmful in large amounts

If you have specific concerns, consult your veterinarian or pediatrician.

Payments & Security

Is it safe to enter my payment details on your website?

Yes. We use trusted, secure payment processors such as Shopify Payments, PayPal, and other major gateways.

This means:

• Your card details are processed securely
• We do not store your full card information on our servers
• You benefit from your bank’s and PayPal’s buyer protection policies

You can also pay using digital wallets like Apple Pay, Google Pay, and others where supported.

What payment methods do you accept?

We accept:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• JCB
• Mastercard
• PayPal
• Shopify Pay
• Venmo
• Visa

Available options may vary slightly at checkout depending on your location and device.

Other Questions

Do you include prices or invoices in the box? Is it gift-friendly?

Yes, our orders are very gift-friendly. By default, we do not include prices on the packing slip inside the box.

The packing slip included with your order will only show:

• The recipient’s name and shipping address
• The list of items and quantities in the order
• Basic shipping details

It will not show any prices, payment information, or credit card details. This makes it easy to send our products directly as gifts without revealing how much you paid.

All pricing and payment details are sent only to you (the buyer) by email in your order confirmation and shipping confirmation.

If you ever need a printed invoice for your records, you can print it from your confirmation email or contact us at support@himalayantradingco.com and we can provide a copy.

Do you offer wholesale or bulk pricing?

If you are interested in carrying our products in your store or placing a bulk order, please contact us at support@himalayantradingco.com with:

• Your business name
• Location
• Products and quantities you are interested in

Our team will follow up with wholesale or bulk pricing information.

Do you ship internationally?

Our primary focus is shipping within the United States. If you are outside the U.S. and interested in our products, please email support@himalayantradingco.com and we can let you know what is possible.

Contact

How can I contact Himalayan Trading Co.?

You can reach us in two ways:

• Email: support@himalayantradingco.com
• Contact Form: Click here to use our email contact form.

We also provide phone support at:
833-HTC-SALT (833-482-7258)