FAQ

Ordering on Himalayan Trading is Simple. It takes Three clicks!

• Select the Item You Want to Buy
• Add it to Cart
• Complete the Payment!

What is a Himalayan Salt Lamp?

Himalayan Salt Lamps are made of naturally formed crystals that come from deep inside the Southern Himalayan Mountains located in Pakistan. The Salt is some 250 million years old and has been mined for many uses. One of the most common uses is to make salt lamps. Salt lamps have a natural ability to promote calm and create a relaxing environment. There are some reports of significant health benefits. The lamps are often promoted by holistic sources as improving air quality, promoting negative ions, and pulling pollen, dust and other impurities out of the air.

What’s the best place to buy Himalayan Salt lamps?

Himalayan salt lamps are trending at global level; as a result competition has increased and there are a lot of opportunities to purchase them. Here are a couple of things to consider when you’re deciding:

• Does the company guarantee customer satisfaction? At Himalayan Trading we consider customer satisfaction as the paramount measure of our success. We try to go above and beyond normal expectations to meet our customers’ needs.
• Craftsmanship of the lamps; does the company pay attention to the details? At Himalayan Trading we work with skilled artisans that have been in the Himalayan salt lamp trade for generations. We up hold the highest quality control process to ensure that only the best product reaches your door steps.
• The quality of the salt itself is very important. There are numerous mines in Pakistan, with varying qualities of salt. We use the crystal salt from deep in the mines, rather than the inexpensive rock salt from the top of the mountains. In addition, we use premium components when producing our Himalayan salt rock lamps. This includes the custom design of the wooden bases, and even the screws and other hardware used in putting our lamps together.
• When purchasing a salt lamp, make sure that the production company uses safe and certified electrical components in their lamps. Some cords coming out of Pakistan may have UL certified markings, but the actual cable may not be UL tested.  At Himalayan Trading, we absolutely make sure that all our Himalayan salt cords are UL tested and that they meet our high standards of quality control.
• When you purchase your Himalayan Salt Lamps from Himalayan Trading, rest assured you are getting the best quality Himalayan Salt Lamps in the market. We are so confident in our lamps that we provide a 30 day warranty, no questions asked, return policy.

How to Add a Discount Coupon to your order?

Congratulations on finding the discount coupon!

• Copy it to the clipboard.
• Go to Your Cart.
• Click on Complete Checkout.
• Your order will be reserved for 10 minutes and a new page will open.
• You can fill in space where it says ‘Apply Coupon’.
• Add the rest of the information and complete payment to check out with Discounts!

If the discount coupon is not getting added, you can add the little box that says Note to Himalayan Trading. And, we will take care of it!

Will my order come in a secure box?

Of course; your order will be shipped in an airtight box designed for safe shipping.

Where is my order?

To check the shipping information of your order, click HERE. Remember to keep a track of it!

What are your shipping conditions?

We offer Free Shipping on all products through USPS, UPS and Fedex.

Shipping Time: Most orders ship within 2-3 business days. Once your order ships, you'll get an email with a USPS/UPS/FedEx tracking number.

Lost/Damaged by Post Office: We are not responsible for any errors made by the Post Office. However, if your package has not been received within 3 weeks of receiving your shipping notification email support@himalayantrading.com and we are happy to help resolve the issue if possible. Thank you for your understanding with this.

Is it safe to give my credit card details at this shop?

We use PayPal and Shopify as our payment processor. This means that the payment info you provide is received by PayPal or shopify and we do not have any access to it. In addition, you enjoy PayPal's Buyer's Protection which means if there's any problem with the transaction or the order, you will be refunded the full amount by PayPal (https://www.paypal.com/webapps/mpp/paypal-safety-and-security).

What items are covered by PayPal's Buyer Protection?

Purchase of most goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose).

If there's a problem, can I have a refund?

Definitely! You have 30 DAYS from delivery date, to return / exchange your unused item, for a full refund or full coupon in our shop. If an item doesn’t arrive or doesn't match the description, we’ll reimburse the full cost of eligible purchases paid, including shipping costs.

Please read our Refund Policy.

If your item has not arrived, but has been shipped by us and your local postal company claims it was "Delivered", this is not in our responsibility and we cannot refund this transaction. Depending on the case, we can re-send the item free of charge, or give you a coupon to order something else from our shop. "Delivered" items that have not arrived to your door or mailbox, should be solved with your local postal office, as they marked it as Delivered.

We try our best to make sure that your merchandise is packed and shipped with the utmost care; but at times break for reasons beyond our control. When this happens don't worry about it let our friendly customer service take care of it. Simple e-mail us at support@himalayantradingco.com and include the following information.

1) Order Number

2) Item Description

3) Picture of damaged item

4) Just let us know if you would like a replacement or refund

What Payment Options can I use to Buy Himalayan Trading?

You can Use the Following Payment Options to Pay Himalayan Trading-

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• JCB
• Mastercard
• PayPal
• Shopify Pay
• Venmo
• Visa

How to Contact Himalayan Trading?

You can write to us at support@himalayantradingco.com Or Click here to Use our Email Contact Form. We also provide phone assistance at  833-HTC-SALT (833-482-7258).